Customer Suggestion Scheme

Tell us what you think!
If you have a good idea about how our services could be improved, we want to know!

We always welcome good ideas, so if you can think of a way we could improve our services then please send it to us.

Who can make suggestions?
• Anyone

What sort of suggestions can be made?
• Ways we can improve our services.
• New services we could offer.
• How things could be more efficient.
• How things could be more effective.

Suggestions should aim to benefit as many residents as possible rather than just one or two.

How does the scheme work?
• Every suggestion will be considered by  a Senior Manager
• You will get a reply evaluating your suggestion.

How do I make a suggestion?
There are four simple ways to make a suggestion:
• Click here to email your suggestion to us housing@soha.co.uk  
• Call Customer Services on 01235 515900, tell us you want to make a customer suggestion – we will take the details over the phone
• Click here to download the Customer Suggestion Form  (PDF 9kb), simply fill it in and send it back to us.
• Pick up a Customer Suggestion Form from our office.

Getting Involved
The Customer Suggestion Scheme is just one of many ways that you can get involved in what goes on at Soha Housing. To find out more click here