We are trying to do lots of things to better tailor our services to meet your individual, personal needs, but for us to do this we need to find out more about you. We can’t promise to fit everything we do around an individual’s needs, but we can try to make things easier and better for you.
Over the next few months from December 2007, you will receive a Service Information Form. This asks a number of questions about you, your family and your home which will help us to improve our service.
The form is in three sections:
Part A - Red
This asks for information we need to have correct to provide a good housing service, for example your phone numbers. We want all tenants to complete this section. |
Part B - Amber
This asks for information we need to know to provide a really good customer service that responds to individual needs. For example, information about disability and your preferred ways of communication. We encourage all tenants to complete this section. |
Part C - Green
This asks for information that will help us understand our customers’ needs better. It asks for information on training, employment and getting involved. This part is optional. |
So how might it make a difference?
Here are some examples:
- Checking we have the correct phone numbers for you and which ones you would prefer us to use.
- Improving our communication with you, for example by using large print, or a different language.
- Telling our contractors to knock loudly or to wait when they knock when they go to do a repair at the home of someone who is hard of hearing or is less mobile.
We’d like you to send your questionnaire back as soon as you can. To thank you for your time, we will enter all completed questionnaires into a prize draw. So look out for your questionnaire and return it in the freepost envelope – you could be one of five lucky winners to get your rent paid for a week.*
*An alternative prize will be given if the winner receives housing benefit.