The Customer Services Sub-Group looks at issues to do with Soha’s housing management, property repairs and maintenance and customer services.  It meets regularly to check that service standards are kept high.  It also decides where there is a need for better information about housing services for tenants and is involved in producing this information.  The group reports to the Tenants’ Forum. 

Recent activities include:

• looking at Customer Services’ performance statistics
•  looking at responsive repair statistics and performance
•  reviewing and where appropriate approved estates’ improvements applications
•  monitoring planned maintenance works, budgets and performance
•  making amendments to the Compensation Policy and Equality Diversity Policy; and
•  monitoring ongoing complaints and reviewing the Complaints Procedure.

Would you like to join this group or do you want to find out more?  Tell us.