Who is responsible for repairs?

Your responsibilties

You are responsible for maintaining anything inside your flat and anything that only serves your flat, including:

• the surface of the floors in the flat above the floor joists or other supporting floor structure
• the ceiling of your flat up to, but not including, the joists or other supporting floor structure or beams which the ceiling is attached to
• the surfaces of all walls, windows and doors inside your flat, and your front door and the doorframe
• all pipes, cables, and so on that serve only your flat
• the central heating system

Our responsibilities

Soha is responsible for repairing the structure and exterior of the building. This includes:

• the load-bearing elements of the building
• the roof
• the foundations
• any shared drains
• the sewers (unless they have been adopted)
• any communal TV aerial equipment 
• communal areas – this includes the boundary fence around the block but not the individual garden fences

How do I report a repair?

You can report a repair by contacting Customer Services on 01235 515900 or by emailing housing@soha.co.uk.