Investment in home improvements is a high priority for Soha. We have an ongoing commitment to invest in updating and improving your homes. We spend over £4 million each year on home improvements.
We work closely with tenants to find out what you want. Working with tenant groups, we developed Customer Promises to make sure we deliver high standards.
Read About our Customer Promises
We ask our tenants, in an annual survey, what the highest priority is for improvement of their home. The consensus so far has been kitchen improvements. We have therefore invested over £1million each year on new kitchens.
Our Planned Maintenance team surveys our properties on a regular basis, to make sure the planned works we carry out are to the right properties at the right time.
It is more cost effective for us to carry out planned works on an area-by-area basis, rather than on individual properties. This principle has led us to produce a 5 Year Home Improvement Plan. The plan tells you what work is planned for your home, and when it is likely to happen.
Decent Homes
In July 2000 the Government introduced the Decent Homes Standard. A Decent Home is one that is wind and water tight, warm and has modern facilities.
Read more about Decent Homes
Annual Servicing Work
Every year we carry out annual servicing work on your homes. We spend over £600,000 each year on work such as testing or servicing gas boilers and electrical circuits.
If you require any further information phone Customer Services on 01235 515900 or email housing@soha.co.uk.