Soha employs a number of contractors to carry out your repairs:

• Jeakins Weir Ltd: day to day repairs
• Wheldons Ltd: gas heating repairs and servicing
• Berinsfield Community Business (BCB), Swindon Commercial Services and ISS Facilities: grounds maintenance
• Berinsfield Community Business (BCB), Ocean Contract Cleaning, Carter & Faraday Associates and Kings Cleaning: estates cleaning
• We use other contractors for specialist repair work form time to time.

All contractors must abide by our code of conduct and we measure their performance for quality of work as well as courtesy.

We aim to complete 99% of all emergency repairs, and 98% of urgent and routine repairs on time and within budget.

When our contractors work in your home they must:

Carry identification and show it to you before entering your home Make a convenient appointment with you to carry out the repair Take care of your property and possessions, protecting them from damage, dust and paint Keep your home secure at all times Clear up their rubbish at the end of each day Make good damage to decorations caused by repair work Make sure essential services e.g. water and gas are connected at the end of each day Notify you, or a neighbour if you are out, when starting any work to the outside of your home

You should also be aware that:

Contractors cannot be left alone in your home, or with only children present (under 16) You should not leave your keys hidden, or with someone else, for the contractor to pick up In bad weather conditions contractors cannot, for their own safety, work at height You are expected to make arrangements that allow contractors to get on with their work If furniture or carpets need to be moved before repair work can be done, you must arrange to do this Soha will inspect a random number of completed repairs, to make sure that our contractors' work is to a high standard