Soha's responsibilities
We are responsible for repairing and maintaining the structure of the property you live in. This includes all the external parts and any internal fixtures and fittings originally provided by us.
Our responsibilities also cover
- All pipes
- Wiring
- Fixtures and fittings for heating
- Drainage
- Power and lighting
- Smoke detectors which are connected to the electricity supply
- Fences that border on to public areas, but not fences between adjoining residential properties
- Steps and main paths that lead to the front or back door, but not garden paths
- Brick outhouses, but not timber sheds
- Carrying out a yearly gas safety check in every property with a gas supply
- Communal areas or facilities
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The above list does not include repair responsibilities that may be included in your tenancy agreement, or items that we have told you are your responsibility. If you report a repair that is your responsibility or was caused by you or someone in your home, we will charge you for the work. Click here to read more about rechargeable repairs.
. Your responsibilities include
- Taking reasonable precautions to prevent damage once a repair has been identified
- Keeping your property clean and in good decorative order
- Allowing access to your home to carry out a yearly gas safety check and any other inspections we feel are necessary
- Reporting criminal damage or vandalism to the police and obtaining a police crime number.
- Not carrying out alterations and improvemnts without our permission
- Replacing keys or gaining entry when you have been locked out
- Replacing broken or cracked glass
- Resetting trip switches
- Replacing fuses, light bulbs, fluoresent tubes and starters
- First attempts to clear blockages in waste pipes, toilets or gullies
- Repairing minor cracks or holes in walls or ceilings
- Replacing washers on taps
- Bleeding radiators
- Replacing toilet seats
- Replacing clothes posts or rotary driers (except in communal areas)
- Sweeping chimneys regularly (once a year for solid fuel)
- Testing and maintaining battery-operated smoke detectors
- Providing and maintaining fences between adjoining residential properties
- Taking action to prevent and control condensation
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