Reporting a Repair - What Happens Next ?

You can report a repair in several ways:

Phone us 
Berinsfield area         01865 343715

All other areas            01235 515900        

Freephone                  0800 014 1545

Out-of-hours               01235 515900 
emergencies		 Contact times 
 Mon, Tues, Thurs & Fri: 8.30am - 5.00pm
Wednesday: 8am - 6.30pm
Saturday: 9.30am - 12.30pm



Weekdays                                   After 5.00pm or
Weekend and Bank Holidays  before 8.30am     
Write to or visit us at
Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxon    
OX11 7NN    		 or Berinsfield area
Berinsfield Community Business
6 Dorchester House
Wimblestraw Road
Berinsfield
Oxon 
OX10 7LZ
On this website
To report a repair on this website you will need to register on the secure tenants' area "My Home".  To register you will need your Tenancy Reference and Security Code; you will find these on your tenancy agreement.  Once you have registered, click on the "My Repairs" window and follow the easy step-by- step guide to reporting your repair.

What happens next?

We will inform you:

  • Whether an order will be placed with our contractor.  Read more about our approved Contractors.
  • If an inspection by a Soha Technical Officer is needed. This is to assess what needs to be done
  • If you have to pay for the work to be carried out. Read more about rechargeable repairs
  • Whether a convenient appointment for our contractor to call can be made
  • Of the priority of the repair and the target date by which the repair should be completed. Read more about repair priorities
  • In writing, or by e-mail, that your repair is ordered and ask you to complete a satisfaction survey report when the repair is finished