You can report a repair in several ways:
Phone us
Berinsfield area 01865 343715
All other areas 01235 515900
Out-of-hours 01235 515900
emergencies |
Contact times
Monday to Friday 8.30am - 5.00pm
Weekdays After 5.00pm or
Weekend and Bank Holidays before 8.30am |
Write to or visit us at
Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxon
OX11 7NN |
or Berinsfield area
Berinsfield Community Business
6 Dorchester House
Wimblestraw Road
Berinsfield
Oxon
OX10 7LZ |
On this website
To report a repair on this website you will need to register on the secure tenants area "My Home". To register you will need your Tenancy Reference and Security Code; you will find these on your tenancy agreement. Once you have registered, click on the "My Repairs" window and follow the easy step-by- step guide to reporting your repair. |
What happens next?
We will inform you:
- Whether an order will be placed with our contractor. Click here to read more about contractors
- If an inspection by a Soha Technical Officer is needed. This is to assess what needs to be done
- If you have to pay for the work to be carried out. Click here to read more about rechargeable repairs
- Whether a convenient appointment for our contractor to call can be made.
- Of the priority of the repair and the target date by which the repair should be completed. Click here to read more about repair priorities
- In writing, or by e-mail, that your repair is ordered and ask you to complete a satisfaction survey reportwhen the repair is finished.
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