The standards we set ourselves
We are committed to delivering an excellent service to our residents. Soha’s Customer Charter sets out the standards you can expect from Soha Housing throughout everything we do. The Customer Care standards define how we do this. Download the Soha Cusomer Charter leaflet PDF 
(1.2MB)
We also have individual standards for each of our service areas setting out the level of service you can expect from us.
We develop our standards in consultation with residents. We check that we are keeping to what we promise and when we update our standards, we do that by talking to residents too.
Our Service Standards can be found in our individual service leaflets which are all available to download as PDFs from this website. To do this, please go to the Residents' Handbook Service Leaflets page. Our Service Standards are also all available to download as a single PDF. Download the complete Soha Service Standards PDF (41KB)
Our Customer Promises explain what to expect when planned maintenance work is being carried out on your home. They are also available to download as PDFs from this website. To do this, please go to the Customer Promises page.
Service Standards that have been recently reviewed are set out below. These standards replace those set out in the service leaflets: