What is the Customer Promise?

Soha is committed to delivering a first class maintenance service whenever we carry out work on your home.

Working with tenant groups, we have developed 'Customer Promises'. Customer Promises explain what to expect when work is being carried out on your home. It includes the type of work, how long it will take and the amount of disturbance you should expect.
 

To view the Customer Promises Booklets that are currently available as PDFs (), please click the buttons on the side menu

These links will open in a PDF Reader in your web browser. If you wish to view them in a new window or tab, please right-click on the button. If you don't yet have Adobe Reader installed on your computer, click the button below to go to the Adobe Reader website and download the latest version for free.