Working with tenants, we have put together the following standards for how we will deal with anti-social behaviour. We will:

• Respond to reports of urgent or serious anti-social behaviour (e.g. assault, racial harassment, domestic violence, serious harassment, violent threats) within 24 hours.
• Respond to reports of anti-social behaviour in writing within 7 days.
• Handle information that tenants give us sensitively and confidentially.
• Develop an action plan with you to tackle the problem.
• Thoroughly investigate all complaints of anti-social behaviour that we receive, keeping you informed of progress.
• Work with our partner agencies, such as the police, to prevent and deter anti-social behaviour.