How we work

We’re proud of the way we work.

We’ve been recognised as having outstanding levels of engagement with our staff and our residents. We put resident involvement at the heart of everything we do and work hand in hand with residents in designing, delivering and developing homes and services. Our satisfaction levels remain high and we aim to constantly improve and update our service to tenants.

We have been awarded:

• Customer Service Excellence (CSE) accreditation for the last five years
• Gold accreditation for scrutiny and empowerment from  Tenant Advisor

• Most innovative housing provider’ and ‘most innovative use of community engagement' from the Housing Innovation awards 2015 

We’re delighted to have also achieved gold accreditation from Investors in People.

Find out more about:

• service standards
• performance
• financial summary   
• policies
• approach to equality and diversity
• use of your personal information