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Home > About us > How we work

How we work

We’re proud of the way we work.

We’ve been recognised as having outstanding levels of engagement with our staff and our residents. We put resident involvement at the heart of everything we do and work hand in hand with residents in designing, delivering and developing homes and services. Our satisfaction levels remain high and we aim to constantly improve and update our service to tenants.

We have been awarded:

  • Customer Service Excellence (CSE) accreditation for the last nine years
  • Gold accreditation for scrutiny and empowerment from  Tenant Advisor

We were also chosen by the Tenant Services Authority as a national champion for our resident-led approach to governance in 2011. 

We’re delighted to have also achieved gold accreditation from Investors in People.

Find out more about:

Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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