| Quarter 3 | Quarterly target | |
| (October to December 2020) | (12 months to 31 Mar 2021) |
Overall satisfaction | | | |
Residents satisfied with Soha's service | 91% | 85% | |
| | | |
Your views | | | |
Residents satisfied that Soha listens to their views and acts upon them | 76% | 77% | |
| | | |
Repairs | | | |
Average time to complete repairs | 10 days | 18 days | |
Repairs fixed at the first visit | 84.7% | 85% | |
| | | |
Arrears | | | |
Arrears for current tenants | 6.1% | 5% | |
| | | |
Letting homes | | | |
Average re-let time for all homes | 53 days | 20 days | |
Rent lost due to empty properties | 1.04% | 1.7% | |
| | | |
Anti-social behaviour | | | |
ASB cases resolution rate | 100% | 98% | |
Residents satisfied with the way Soha handled their ASB case | 89% | 70% | |