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Home > About us > How we work > Our performance

Our performance

  Quarter 1 performance Annual target
  (June 2019) (12 months to 31 Mar 2020)
Overall satisfaction      
Residents satisfied with Soha's service 92% 90%
       
Your views      
Residents satisfied that Soha listens to their views and acts upon them 76% 81%
       
Repairs      
Average time to complete repairs 7.9 days 8.8 days
Repairs fixed at the first visit 96.6% 94%
       
Arrears      
Arrears for current tenants  2.8% 3.0%
       
Letting homes      
Average re-let time for all homes 25 days 20 days
Rent lost due to empty properties 0.76% 0.54%
       
Anti-social behaviour      
ASB cases resolution rate 100% 97%
Residents satisfied with the way Soha handled their ASB case 83% 90%

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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