| | Quarter 2 | Quarterly target |
|
| | (July to Sept 2020) | (12 months to 31 Mar 2021) |
| Overall satisfaction | | | |
| Residents satisfied with Soha's service | 91% | 80% |
|
| | | | |
| Your views | | | |
| Residents satisfied that Soha listens to their views and acts upon them | 77% | 75% |
|
| | | | |
| Repairs | | | |
| Average time to complete repairs | 8.5 days | 26 days |
|
| Repairs fixed at the first visit | 85.7% | 85% |
|
| | | | |
| Arrears | | | |
| Arrears for current tenants | 5% | 6% |
|
| | | | |
| Letting homes | | | |
| Average re-let time for all homes | 56 days | 30 days |
|
| Rent lost due to empty properties | 1.02% | 1.8% |
|
| | | | |
| Anti-social behaviour | | | |
| ASB cases resolution rate | 100% | 98% |
|
| Residents satisfied with the way Soha handled their ASB case | 87% | 65% |
|
