| | Quarter 3 | Quarterly target |
|
| | (October to December 2020) | (12 months to 31 Mar 2021) |
| Overall satisfaction | | | |
| Residents satisfied with Soha's service | 91% | 85% |
|
| | | | |
| Your views | | | |
| Residents satisfied that Soha listens to their views and acts upon them | 76% | 77% |
|
| | | | |
| Repairs | | | |
| Average time to complete repairs | 10 days | 18 days |
|
| Repairs fixed at the first visit | 84.7% | 85% |
|
| | | | |
| Arrears | | | |
| Arrears for current tenants | 6.1% | 5% |
|
| | | | |
| Letting homes | | | |
| Average re-let time for all homes | 53 days | 20 days |
|
| Rent lost due to empty properties | 1.04% | 1.7% |
|
| | | | |
| Anti-social behaviour | | | |
| ASB cases resolution rate | 100% | 98% |
|
| Residents satisfied with the way Soha handled their ASB case | 89% | 70% |
|
