Cookie Settings

This site uses cookies to store information on your computer, to improve your experience. One of the cookies this site uses is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but parts of the site will not work. To find out more about the cookies this site uses and how to delete them, please see the privacy notice. 

Exit
Site

If you are in danger
please use a safer computer,
or call 999 or
1800 RESPECT (1800 737 732).

To leave this site quickly
click the ‘Quick Exit’ button
at the top of any page.

Translate
Soha Housing
Search our Site
Home > About us > How we work > Our performance

Our performance

  Quarter 1 performance Annual target
  (June 2019) (12 months to 31 Mar 2020)
Overall satisfaction      
Residents satisfied with Soha's service 92% 90%
       
Your views      
Residents satisfied that Soha listens to their views and acts upon them 76% 81%
       
Repairs      
Average time to complete repairs 7.9 days 8.8 days
Repairs fixed at the first visit 96.6% 94%
       
Arrears      
Arrears for current tenants  2.8% 3.0%
       
Letting homes      
Average re-let time for all homes 25 days 20 days
Rent lost due to empty properties 0.76% 0.54%
       
Anti-social behaviour      
ASB cases resolution rate 100% 97%
Residents satisfied with the way Soha handled their ASB case 83% 90%

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

  • Facebook
  • Twitter
  • YouTube

Quick Links