Soha Housing | Our performance

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Our performance

	Quarter 4 performance	Annual target
	(12 months to 31 Mar 2017)	(12 months to 31 Mar 2018)
Overall satisfaction
Tenants satisfied with Soha's service	92%	90%

Your views
Tenants satisfied that Soha listens to their views and acts upon them	82%	81%

Repairs
Average time to complete repairs	8.5 days	8 days
Repairs fixed at the first visit	98.9%	94%

Arrears
Arrears for current tenants	1.9%	2%

Letting homes
Average re-let time for all homes	16 days	18 days
Rent lost due to empty properties	0.46%	0.6%

Anti-social behaviour
ASB cases resolution rate	98%	97%
Tenants satisfied with the way Soha handled their ASB case	88%	90%

Resident Services