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Home > About us > How we work > Our performance
Our performance

Our performance

  Quarter 3 performance Annual target
  (December 2018) (12 months to 31 Mar 2019)
Overall satisfaction      
Tenants satisfied with Soha's service 89% 90%
       
Your views      
Tenants satisfied that Soha listens to their views and acts upon them 78% 81%
       
Repairs      
Average time to complete repairs 11.6 days 8 days
Repairs fixed at the first visit 94.1% 94%
       
Arrears      
Arrears for current tenants  3.7% 2.8%
       
Letting homes      
Average re-let time for all homes 26 days 18 days
Rent lost due to empty properties 0.76% 0.6%
       
Anti-social behaviour      
ASB cases resolution rate 100% 97%
Tenants satisfied with the way Soha handled their ASB case 76% 90%

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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