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Home > About us > How we work > Our performance

Our performance

  Quarter 2  Quarterly target
  (July to Sept 2020) (12 months to 31 Mar 2021)
Overall satisfaction      
Residents satisfied with Soha's service 91% 80%
       
Your views      
Residents satisfied that Soha listens to their views and acts upon them 77% 75%
       
Repairs      
Average time to complete repairs 8.5 days 26 days
Repairs fixed at the first visit 85.7% 85%
       
Arrears       
Arrears for current tenants  5% 6%
       
Letting homes      
Average re-let time for all homes 56 days 30 days
Rent lost due to empty properties 1.02% 1.8%
       
Anti-social behaviour      
ASB cases resolution rate 100% 98%
Residents satisfied with the way Soha handled their ASB case 87% 65%

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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