Soha Housing | Our performance

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Our performance

	Quarter 2 performance	Annual target
	(September 2018)	(12 months to 31 Mar 2019)
Overall satisfaction
Tenants satisfied with Soha's service	90%	90%

Your views
Tenants satisfied that Soha listens to their views and acts upon them	79%	81%

Repairs
Average time to complete repairs	12.3 days	8 days
Repairs fixed at the first visit	94.3%	94%

Arrears
Arrears for current tenants	3.1%	2.8%

Letting homes
Average re-let time for all homes	27 days	18 days
Rent lost due to empty properties	0.81%	0.6%

Anti-social behaviour
ASB cases resolution rate	99%	97%
Tenants satisfied with the way Soha handled their ASB case	63%	90%

Resident Services