| | Quarter 3 performance | Annual target |
|
| | (Dec 2019) | (12 months to 31 Mar 2020) |
| Overall satisfaction | | | |
| Residents satisfied with Soha's service | 91% | 90% |
|
| | | | |
| Your views | | | |
| Residents satisfied that Soha listens to their views and acts upon them | 78% | 81% |
|
| | | | |
| Repairs | | | |
| Average time to complete repairs | 8.1 days | 8.8 days |
|
| Repairs fixed at the first visit | 89.5% | 94% |
|
| | | | |
| Arrears (on track for YE target) | | | |
| Arrears for current tenants | 3.6% | 3.0% |
|
| | | | |
| Letting homes | | | |
| Average re-let time for all homes | 23 days | 20 days |
|
| Rent lost due to empty properties | 0.7% | 0.54% |
|
| | | | |
| Anti-social behaviour | | | |
| ASB cases resolution rate | 100% | 97% |
|
| Residents satisfied with the way Soha handled their ASB case | 82% | 90% |
|
