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Our performance

Our performance

  Quarter 4 performance Annual target
  (12 months to 31 Mar 2017) (12 months to 31 Mar 2018)
Overall satisfaction      
Tenants satisfied with Soha's service 92% 90%
       
Your views      
Tenants satisfied that Soha listens to their views and acts upon them 82% 81%
       
Repairs      
Average time to complete repairs 8.5 days 8 days
Repairs fixed at the first visit 98.9% 94%
       
Arrears      
Arrears for current tenants  1.9% 2%
       
Letting homes      
Average re-let time for all homes 16 days 18 days
Rent lost due to empty properties 0.46% 0.6%
       
Anti-social behaviour      
ASB cases resolution rate 98% 97%
Tenants satisfied with the way Soha handled their ASB case 88% 90%

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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