We have had Customer Services Excellence (CSE) Accreditationfor the past five years.
As a co-regulation champion Soha have been at the forefront of positioning tenants at the heart of their business. The assessor was however particularly impressed by the whole approach to co-regulation.… as the strategy has already contributed to the award of Compliance Plus status in previous reports… and far exceeds the basic regulatory requirements. - CSE Accreditation Report 2014
Performance and quality in call centres
We also joined a group of organisations improving call centres and received a Performance and Quality (P&Q) award.
We are one of the first housing associations use Voice Analytics to review calls by our customers and make sure we learn from those calls. We now also offer webchat.