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Home > About us > How we work > Our service standards > Repairs service standards

Repairs service standards

We will:

  • attend emergency repairs within four hours.
  • complete routine repairs as quickly as possible at a convenient time for you.
  • if we need to inspect before ordering a repair, a Technical Officer will visit you within one week.
  • complete at least 90% of all repairs on first visit (right first time).
  • ask you for feedback on the repairs we carry out in your home, including quality, speed and courtesy of contractors.
  • use customer feedback to help shape and improve our overall repairs service.
  • aim to keep at least 98% of the repair appointments we make.

Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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