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Home > About us > How we work > Our service standards > Repairs service standards
Repairs service standards

Repairs service standards

We will:

  1. attend emergency repairs within four hours.
  2. complete routine repairs as quickly as possible at a convenient time for you.
  3. if we need to inspect before ordering a repair, a Technical Officer will visit you within one week.
  4. complete at least 90% of all repairs on first visit (right first time).
  5. ask you for feedback on the repairs we carry out in your home, including quality, speed and courtesy of contractors.
  6. use customer feedback to help shape and improve our overall repairs service.
  7. aim to keep at least 98% of the repair appointments we make.

Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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