Tenant Auditors are part of Soha Housing’s co-regulatory framework. The Auditors’ role is to carry out detailed and robust assessments of specific parts of Soha’s service to check that the service is delivering ‘what they say on the tin’. Their findings are used to help drive continuous service improvement.
Audit teams have recently reported on grounds maintenance and service charges.
When the Tenant Audit Group finish an audit of a service they will write a report and add their recommendations to an ‘action tracker’. This plan keeps track of how Tenant Audit Group recommendations are being actioned. If you’d like to see any of our action trackers, please get in touch.
If you’re a Soha resident and would like to become a member of the Tenant Audit Group:
Other ways to get involved
As well as getting involved in the management and running of Soha, residents work on special projects such as:
If you want to get involved – in a small or big way – it’s easy to make a difference. Contact the resident involvement team at firstname.lastname@example.org