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Home > About us > Our news > Awards triumph for Soha call centre
Awards triumph for Soha call centre

Awards triumph for Soha call centre

Photo of the Soha call centre team in their finery at the UK National Contact Centre Awards May 2018

The UK National Contact Centre Awards were presented in London last night. Soha Housing, which was shortlisted for the Best Apprenticeship category, was up against household names such as Tesco and Westcot Credit Services for the national prize.

Maureen Adams, Director of Customer Service and Operations at 6,600-home Soha, said that Soha’s team is the first point of call for up to 10,000 phone and email and web chat requests a month. 

“These awards pitch us against high standards in other organisations, so we are really proud to represent the housing sector. Our apprenticeship programme is part of our commitment to helping young people develop skills and get into work. The contact centre is the heart of any organisation and a great place to learn those vital customer skills.”

Soha is also reaccredited under the national Customer Service Excellence (CSE) programme, the eighth year it has held the accolade for its continued commitment to working with residents to co-design services.  

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Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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