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Home > About us > Work for us > Complaints Officer

Complaints Officer

Complaints Officer

£28,000 per annum + excellent benefits including hybrid working

About us

We are a Housing Association with over 7000 properties across Oxfordshire and surrounding areas. We put our residents and communities at the core of the business and have a strong reputation for working with them to deliver excellent services and develop new homes to meet local housing need. We are a progressive, diverse, inclusive and forward-thinking organisation with a positive commitment to the environment and sustainability.

With exciting changes in the way we’re working, we are now expanding our team.  If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities where everyone can find a home, then we’d like to hear from you.

The role

In this role you will be responsible for managing and administering all aspects of Soha’s complaints process.  In addition, you will analyse trends, identify issues and utilise this data to develop a lessons learned approach to complaints across the business.  You will strive for continuous service improvement and increase satisfaction in complaints resolution and handling for residents.

You will need excellent organisational, administrative and IT skills including Office365 and SharePoint combined with exceptional communication skills.

The ability to be assertive and self-confident when dealing with more senior colleagues and to handle enquiries from the general public including situations where residents may be emotional or aggressive is also required.

  •  Agile working
  •  Flexible hours
  •  Flexible benefit
  •  28 days leave per year
  •  Company Pension contribution
  •  Health insurance
  •  Training and personal development opportunities
  •  Regular company social events

Job application timings
Open for applications

Interview dates TBC

For more information please contact careersteam@hrdept.co.uk


Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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