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Home > About us > Work for us > Customer Insight & Policy Lead
Customer Insight & Policy Lead

Customer Insight & Policy Lead

Customer Insight & Policy Lead - 37 hours per week

Salary c£32,500 + excellent benefits

We are looking for the right person to help us interrogate our data and translate it into business-led insight and action.

Your role will be to help us review and manage our customer research, complaints and policy activity.  You will be an excellent communicator, able to work alongside colleagues to support them through new processes and comfortable working at strategic, operational and administrative level.

You will also help us to remain outwardly focussed by keeping us up to speed on what is happening in the housing and community sectors, sharing best practice and finding new and exciting ways of developing services.

You should have the ability to carry out complex analysis, interpret data and apply logical thinking combined with strong report writing skills.  We are particularly keen to hear from you if you are of graduate calibre, or with equivalent experience, are proficient in IT and have a strong commitment to the aims and objectives of social housing.

In return we offer a competitive salary, excellent benefits (including pension scheme, healthcare, generous leave, work life balance polices and a range of training and personal development opportunities.

For more information, drop us an email at recruitment@soha.co.uk or for an informal chat contact Clare Holloway on 01235 515900. 

Closing date for completed applications is midday Monday 4 March 2019  
Interviews will be held on Friday 15 March 2019 

Available documents 


Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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