Out of hours repairs
We are closed from Monday 24 December at 12 noon returning Wednesday 2 January at 8.30am.
If you have an emergency repair please call our out of hours service, available 24/7, on 0800 014 15 45.
Our out of hours service will make a note of your address, contact details and take a brief description of the emergency repair.
- If you report no heating or hot water our heating contractor Wheldons will visit you within 24 hours and complete the repair unless specialist parts are required. If the heating can’t be fixed you will be offered 2 plug in oil filled radiators to provide you with heat. If you require more than 2 oil filled radiators please phone our out of hours service on 0800 014 15 45 and they will arrange for additional eaters to be delivered to you. If specialist parts are required to repair your heating/ hot water system they will be ordered the next working day and fitted as soon as they arrive.
- If you report an uncontainable water leak our contractor will be with you within 4 hours.
- If you report that your property is insecure our contractor will be with you within 4 hours.
- If you report a fire, flood or the like our contractor will be with you within 4 hours.
If you are unsure whether or not your repair is an emergency please contact our out of hours service on 0800 014 15 45 for advice.
If your repair is not deemed an emergency you will be asked to call Soha back during normal office opening hours.
Please note that our social media will not be monitored or responded to over the holidays.
We’d like to wish all our residents Happy Holidays!