Neighbour problems

Please try and speak to your neighbour to try and sort out any issues before you contact us. 

Often people don’t realise they’re disturbing others – so tell them (calmly and politely) how their behaviour is affecting you. They may not realise just how their actions are causing problems. 

• Think about what you want to say before approaching them
  
• Be clear about what the problem is and how it’s affecting you
  
• Keep the conversation calm and friendly
  
• Listen to the other person’s point of view

If your neighbour becomes unreasonable and you’ve not been able to work out a compromise, walk away and report the issue to us. 

As well as contacting us you should also:

• contact the police if you think a crime has been committed. Dial 999 if it’s an emergency or 101 if it’s not an emergency 
  
• if your complaint is about noise nuisance, contact your local environmental services team at your district council

 

If you're experiencing noise nuisance, you can always try The Noise App. Available for both iPhone and Android, you just download the app, record the noise and send it to us using Soha's reference number, which is 314. We'll then review the recording and get back to you with our assessment.