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How and when to pay my rent

How and when to pay my rent

How and when to pay your rent is set out in your tenancy agreement.

Ways to pay

The easiest way to pay your rent is by direct debit. It’s a simple, safe way to make rent and other payments to us straight from your bank account. It means you never have to worry about paying your rent or falling behind with your rent.

The rent for the whole year is added up and divided into 12 equal parts, which are then automatically collected from your bank account each month.

It’s easier for you and it’s easier for us if you pay by direct debit.

Find out more about switching to direct debit.

Other ways to pay

Online

You can pay your rent on this website through your registered account. If you've not yet received instructions on how to claim your account please let us know.

By Allpay swipe card

We’ll give you an Allpay swipe card which you can use at a post office and Paypoint outlets and pay by cheque or cash. You will be given a receipt.

You can also use your Allpay swipe card to:

  • make online payments      
  • use the automated phone line at any time of day – 0844 557 8321*
  • use the Allpay payment app. It’s a free mobile/tablet app which lets you pay your bills quickly and easily at the touch of a button 

By debit card

You can pay your rent by debit card over the phone any time during office hours, or come into the office to pay when the cash office is open.

By post

You can send cheques (made payable to Soha Housing Ltd) to our office

In person

Come to the cash office at our office in Didcot which is open every Monday (or Tuesday after a bank holiday). Pay your rent by cheque, debit card or cash. For security reasons we’re afraid we cannot take cash payments when the cash office is shut. 

* Calls to allpay using the 0844 number will be charged at seven pence per minute plus your usual network access charges, which vary depending upon your provider.

When to pay

If your tenancy agreement shows your rent as a weekly amount, then you should pay your rent weekly – on or before the Monday of each week.

If your tenancy agreement shows your rent as a monthly amount, then you should pay your rent monthly in advance, on or before the first working day of each month.

Your tenancy agreement is a legal document which requires you to pay your rent on time.

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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