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Service charges

Your service charge covers the costs or providing services such as grounds maintenance, communal facilities (such as lighting in common stairways and outside) and cleaning corridors, stairways and halls.

How do service charges work?

Service charges are designed so that each household is charged a share of the actual costs of providing communal facilities or services. 

We collect the charges during the year based on an estimate of the costs and charge you your share of that estimate. We try to be as accurate as we can – but we can only make an estimate.

Once the actual costs for the financial year are known, we compare them to what we charged you and the difference is added or deducted from the estimate for the following year.

We’ll always send you a breakdown of your service charges so you know what to expect.

Find out more about service charges in our leaflet.

Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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