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You can pay your rent, service charges, water charges and any other charges all in one easy payment. We simply split the payments into 12 equal parts and spread them over the year.
Every month a payment is taken out of your bank account and paid into our bank account.
If you pay by direct debit (DD) it means that when your rent (or service/water charges) go up, you don’t have to do anything as we’ll make sure that your bank automatically adjusts the amount. But don’t worry, we’ll tell you at least 14 days before any rent or service charge increase is applied.
It’s easy to switch to direct debit. Just download the direct debit form. Fill out the form, send it to us and we’ll do the rest.
At least 14 days before the first payment’s due, we’ll write to you to confirm that it’s all set up and how much we’ll be collecting each month.
Don’t worry. If you start paying halfway through the year, we’ll work out what your payments should be for that period. We’ll then just charge you that amount, spread out evenly over the remaining months of the year.
We will take any housing benefit you receive into account, so your DD payment will just be for charges not covered by your housing benefit. It is important that you tell us as soon as possible if your housing benefit payments change, so that we can change the amount of your DD.
If you have an arrear on your account we will come to an arrangement with you to add an amount to your DD payment so that the arrears are reduced each month. We will always do this with your agreement and will discuss a payment plan with you that is affordable. Many tenants find this a helpful way of managing their money and getting back in credit.
Royal Scot House
99 Station Road
01235 515 900
0800 014 15 45