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My tenancy

Your tenancy agreement is a legal contract between you and Soha. It sets out the terms and conditions that both of us must keep. It’s an important document; you should read it and keep it safe. Usually our tenants will either be on starter tenancies (if you’re a new tenant) or assured or shorthold tenancies. If you’re not sure which tenancy you have, check your tenancy agreement or ask our customer services team

You can find out more about different tenancies and what they mean in our leaflet.

What are my responsibilities as a Soha tenant?

It’s really important you understand your tenancy agreement and your responsibilities. If you’re a new tenant we’ll go through your tenancy agreement and explain it to you when you sign up for your new home.

As a Soha tenant we expect you to be responsible for your own behaviour as well as your family’s behaviour, the behaviour of other people living at your home, and any visitors you may have.

If you’re a joint tenant you are jointly responsible for each other’s behaviour and for the behaviour of other people in your home.

As a tenant you are agreeing to:

  • pay your rent on time
  • use your property as your main home
  • allow our staff and contractors access to your home to inspect/carry out repairs, carry out gas servicing, and undertake improvements
  • not let anyone in your household (or visiting you) to act in an anti-social way or cause a nuisance to your neighbours
  • ask for permission to make any alterations or improvements to your home
  • keep your garden in a tidy and reasonable condition
  • not use threatening or violent/abusive behaviour towards our staff and our contractors
  • ask for permission if you want to run a business from your home
  • keep any vehicles you own both taxed and roadworthy (including SORN vehicles)
  • not intentionally overcrowd your home (by allowing more people than in your tenancy agreement to live in your home)

If you’re worried about your tenancy or need advice about making sure you keep to your tenancy agreement contact our customer services team.

What happens if I break my tenancy agreement?

If you break any conditions of your tenancy we can take action which could mean you lose your home.

We’ll always try hard to reach a solution with you first, but if the problem continues, we will go to court and seek an order to evict you.

If you have any issues with your tenancy, please speak to us as soon as possible.

Contact Us

Pen

Soha Housing
Royal Scot House
99 Station Road
Didcot
Oxfordshire
OX11 7NN

Phone

01235 515 900
0800 014 15 45

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