How do I end my tenancy?
Give us four weeks or a months notice (depending on tenancy) in writing (you’ll need to pay your rent as normal during your notice period). This letter must be signed by you, the tenant; we can’t accept an email. You’ll need to:
- include your name and address,
- tell us the date you are leaving (allowing four full weeks or a month (depending on tenancy) for the notice period),
- give us a forwarding address,
- pay any outstanding rent and have no money owing to us,
- return all the keys by 12 noon on the next working day after your tenancy has ended,
- remove all your furniture and possessions - do not leave any rubbish behind,
- make sure the property, including the loft, garden, garage and any outbuildings, is in clean, tidy and in good condition before you leave it for the last time,
- let us in for inspections, asbestos and energy surveys,
- let potential new tenants view your home,
- have no debts on your gas or electricity meters, and
- for joint tenancies (in more than one name) either of the named tenants can give notice to end the tenancy. The tenancy will then end for both named tenants.
During the notice period, we’ll arrange to visit your home and carry out an inspection to make sure everything is in good condition.
When you leave, your home (including any garages or sheds) must be left clean and tidy. We’ll have to charge you for any rubbish clearance we have to do on your behalf.
If you are a joint tenant and only one of you wishes to leave please contact our housing team for advice.
Download our ‘moving and leaving’ booklet which includes a handy checklist about ending your tenancy with us.
Ending a tenancy on bereavement
If you are the next of kin or relative of one of our tenants who has died, please get in touch as soon as possible. We will need to know the date our tenant died as well as your name, address, telephone number and your relationship to our tenant. Our customer services team will be able to advise you on the next steps.
Download our leaflet on ending a tenancy on bereavement.
We want to turn round our empty properties quickly so that people in need can get a roof over their head as fast as possible. If you end your tenancy you can help us do this by taking part in our Good Move! scheme.
All you need to do is make sure you've followed all the points above, then complete and return a Good Move! form. Once we've confirmed you've met all the criteria, we'll send you a cheque for £250.
Contact us for more information about Good Move!