We’ll charge you for any repairs that are your responsibility. Or for any damage that’s been caused by you (or someone in your home).
When you report your repair we’ll tell you if you’ll have to pay for it and how much it will cost. We will also charge you an admin fee of £25 for any rechargeable repair we do.
Of course you can make your own arrangements to fix repairs that are your responsibility. You may even be able to claim on your household insurance, but you’ll need to check that first with your insurance company.
Download details of the costs for rechargeable repairs.
If you're over 70, live in your own home and need help with some basic DIY – our handyperson service can help. We can do any small job around the home – up to four hours per home, per year, free of charge. Contact us for details.