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Home > Resident services > I rent my home > Repairs and maintenance > Repairs > What if I'm unhappy with my repair?

What if I'm unhappy with my repair?

We want you to be happy with the work we carry out 

We know that repairs are one of the most important services for many of our residents. We monitor response times and the performance of our contractors, but only you can tell us how it really worked (and where improvements can be made).

So when we send you a customer satisfaction form – please fill it in and help us to get better. If you do you’ll be automatically entered into our monthly draw to win £25 worth of supermarket vouchers.

We’re always looking for residents to get involved in how we run services like our repairs. It doesn’t always mean coming to meetings – it can be anything from filling in an occasional survey to testing our service standards (as a mystery shopper).

Can you help us deliver a first-class repairs service? If you can, please get in touch

Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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