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Home > Resident services > I'm a homeowner > Repairs and maintenance

Repairs and maintenance

Workman repairing outside light


As a shared owner or leaseholder, you are responsible for all repairs and maintenance needed to the inside of your home. However, if your home is less than one year old, some items may be covered under the developer’s defects period. Things you are responsible for include:

  • interior plasterwork and decoration, including ceilings
  • floorboards
  • front and back doors leading from your home to the outside or communal areas
  • sanitary ware and cisterns
  • kitchen fittings
  • taps, both inside and out
  • central heating boilers, radiators, pipe work and flues
  • electrical fittings and wiring
  • internal waste pipes, and
  • dampness caused by condensation


If your home is a house, you’ll usually be responsible for all repairs and maintenance to the outside of your home.

If you live in a flat, we’re responsible for the maintenance and repair of all structural parts of the building your flat is part of, plus any brick outbuildings, including:

  • roof
  • foundations
  • walls
  • windows
  • communal doors
  • communal areas including paths
  • entry systems
  • communal TV aerials
  • external drains and sewers
  • structural damp problems
  • communal boundary walls
  • communal fences

We also have a five-year Home Improvements Programme for leaseholders.

If you’re having a problem and don’t know who is responsible for the repair, please get in touch.

Severe weather

Storms and extremely bad weather seem to come our way more regularly than before. 
We’ve put together some guidance on how to prepare for it and how to deal with damage (for example caused by high winds or flooding) afterwards. Click here for more information.

Contact Us


Soha Housing
Royal Scot House
99 Station Road
OX11 7NN


01235 515 900
0800 014 15 45

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