Once a new property is handed over to us, the developer will be responsible for making good most of the defects found in the next 12 months. The defects period runs from when the property is handed over to Soha, not from when you move in.
At the end of the 12-month period, we’ll arrange to visit your home together with the developer to inspect the property and agree any final outstanding defects that need attention. Some issues, such as normal shrinkage cracks and damage caused moving in, may not be the developer’s responsibility.
You should still report all defects to Soha, not the developer.
Major defects will be covered by your NHBC 10-year warranty. See your handover pack for details, where you’ll also find any warranties or guarantees for your boiler and appliances installed by the developer.